I've sold 6 homes in 4 towns over 30+ years, and without a doubt Susan Malan is the most caring, and most scrupulously honest, agent I've worked with. After 5 months of searching online for the perfect traditional cottage in Essex Village without success, I began looking elsewhere. The morning i was preparing to submit an offer on a home in coastal MA, an ideal Essex property popped up online. I immediately contacted Susan, the listing agent, and asked if she could represent me. After explaining the potential conflict of interest, and how we would need to proceed, we both agreed to move forward. She scheduled a viewing prior to a weekend of very busy open houses, and I was able consider my options over a weekend. Once I decided I had to have this lovely house, I submitted an aggressive offer with an escalation clause and was very fortunate to have it accepted. Susan supported my purchase at every stage, both prior to close and after - she kept me updated, recommended closing attorneys, worked with the seller to reschedule the closing date, arranged for UPS deliveries, and had the house cleaned prior to my move. And because she's lived in this community for so long, she was able to suggest wonderful landscapers, painters, floor refinishers, restaurants, nurseries, coffee shops - too many fantastic resources to list! - and would always check back in to be sure I'd found what I was looking for. For anyone planning to buy (or sell) a home in this beautiful coastal community, I would highly recommend Susan - she's just the best there is.

Susan is the best and she will move heaven and earth to advocate for her buyers.

Susan Malan is the BEST realtor I have ever worked with in 50 years of buying houses. She doesn’t miss a thing. Her knowledge, attention to detail and fierce work ethic is superb. Mostly, she is a fabulous human! PJ Younglove Hovey

Susan Malan went above and beyond to help us with our home purchase. She is a star.

Susan Malan has handled two RE transactions for us in the last three years. She has incredible attention to detail, is easy to work with, and always delivers! We have owned many properties in many states. We’ve dealt with many brokers and many agencies. Susan is a 10+++

We were interested in a house that had just gone on the market. On a Saturday night we contacted Susan Malan. She called right back. She then called the seller's realtor. There were already 5 offers, and the seller was going over them to decide in 30 minutes. Susan asked if we could put one in - and the other realtor said if you can do it in 30 minutes. She recommended a high deposit, and a few other details. She had added some details about my family and history in the area. We submitted the offer. It was accepted. She had it open enough to be attractive to the seller, but held on to specific protections, which were critical when the septic failed its test. So - what can I say? SHE IS AMAZING! AMAZING! We are in awe. This was our second transaction with her - and the FIRST was amazing, and this was even more incredible. She is #1. We are so grateful to work with her.

Susan was fabulous to work with. On top of every detail. Nothing slipped and kept me and my husband on track, as well! Well done! We truly appreciate her hard work and attention to detail.

Susan did a fine job. She is always responsive to questions and concerns and never complains. She is always pleasant and good to be around.

#1

Buying and selling a home can be intense work. And when the agent represents both seller and buyer, it can press the stress to another level entirely. Susan demonstrated integrity and leadership far beyond our previous experiences, and delivered the desired results we were both looking for. We sold a vintage home we loved to people who will honor it as much as we did, which was as important to us as was the right offer. Who can ask for more?

I interviewed three agencies and 4 agents before selecting Sotheby's and Susan Malan to sell my house. At every stage of the process, from the first meeting and walk through until the closing, she was professional and attentive to every detail. There were some obstacles along the way which she navigated with apparent ease, because of her experience and connections in the community. I was kept informed of the progress and all documentation and signing were done electronically which is so efficient. I will reach out to Susan Malan first for any real estate purchase or sale in the future.

To put it simply, we would not have been able to get our house in Connecticut without Susan Malan. She went above and beyond to advocate for us throughout the entire process. Without her, we would have given up because it was extremely stressful to sell our home on the west coast while purchasing a home on the east coast. It is very hard to even describe how instrumental she was in finding us the resources we needed to push this over the finish line. We are so happy with her and our new home. Thank you!

We have been very pleased with the attention to detail and advice given to us by Susan Malan. She is a credit to your organization and someone we will not hesitate to recommend. We really have appreciated working with her.

Susan Malan helped me navigate four real estate sales successfully and helped me purchase a wonderful home at a great price!

Susan Malan Is a true professional who is dedicated to ensuring a smooth transition. She goes well beyond the “sale” ensuring each step is handled with care!

Susan Malan connected us with the house of our dreams. She is a wonderful, trusted partner and made the entire process seamless and enjoyable.

very professional - outstanding experience

Susan Malan did a remarkable job as my Realtor. I appreciated all of her hard work.

Susan is what every professional realtor should strive for- outstanding service, industry knowledge, and outstanding communicator. Will definitely recommend her to anyone buying or selling a house in southern central Connecticut

Susan Malan was a very very good fit for the property and excellent to work with. I have already recommended her to others.

I found Susan Malan very professional and hard working. I have already recommended her to people

Susan Malan was incredibly helpful in our successful search to find our new home. She really took the time to listen to our needs and wants, applied those expectations to our budget, and helped us secure showings quickly to ensure that we didn't miss out on viewings we were really interested in. She was always prompt to respond, and was transparent about each and every step of the process. Thanks to Susan, we found the perfect home - and I couldn't recommend her enough!

It was great working with Susan and I like her style and the way she approaches the aspect of selling a house. I would definitely recommend her as an agent if someone was looking for one.

what can I say, only it was my lucy day when a friend recommended Susan Malan of Sotherbys Real Este in Essex Ct Susanwas the kind of agent you hope to get to handle your home after living their for thirty seven year She never missed replying to my many E Mails She was efficient, resoucful, kind. What more can I say O most definately recommend her to anyone I know No wonder she is a success Sincerelu Elizabeth Van Wazer

Susan Malan was a fantastic agent for us. She guided us on various properties - we were over 3,000 miles away. With her guidance we were able to narrow our choice down, do a remote inspection, make a good offer - when another offer was on the table. She knows the area well and can provide pluses and minuses. She was a tremendous resource. She also managed a few predictable bumps for us nearer to the closing. She was also very responsive to any questions we had. We felt we were so guided and had a true partner. We are now in our home and so very happy.

Exceptional work to sell. But Susan did it!

Susan Malan did an excellent job in finding a buyer for our home. She is a highly qualified professional, as well as being thoughtful, courteous, and full of energy! We would recommend her without reservation and we hope to work with her in future. Carol and James Denham

Susan did an outstanding job with our home sale and purchase. We would definitely recommend her to friends and family.

Susan is great. We have bought two houses thru her. Very laid back and on top of things.

Susan worked tirelessly on our behalf, both in the buying of our new home, and the selling of our old. We always felt that Susan was available, either by phone, email/text, or in person, especially with facilitating the various people going in and out of our house to prepare it for sale. This was especially important because we were living out of town the majority of the time. She is a terrific realtor, very professional, and easy to work with.

Susan is an extremely knowledgeable realtor and one of the very few who know how to market and sell commercial real estate.

Susan Malan is top notch!

Very attentive and knowledgeable!!

SUSAN MALAN is the best I've ever seen. She sold both of my houses in record time over asking price. She's personable, professional, works like crazy, has a great eye, is patient and kind and delivers. I wish she was here in California! Don't go anywhere else.

Susan Malan was the most professional and honest realtor I have ever had the pleasure of working with. She was always quick with her responses and helped tremendously in my home search. William Pitt Sotheby has a true asset in Susan!

Susan Malan was extremely professional and responsive; we felt like she went above and beyond her role as a realtor!